Experience the Jerry Kelly Difference
It’ll Leave You Smiling
Jerry Kelly Heating & Air Conditioning stands out from competitors—and that’s not just lip service. There’s a difference you’ll feel immediately, beginning with our customer-centered approach and continuing with flexible, round-the-clock scheduling. We’re there when customers need us. Our true 24/7 service includes the same great rates from 8 a.m. to 8 p.m. seven days a week, with real people answering the phone—no matter when you call.
When you choose Jerry Kelly Heating & Air Conditioning, you’re partnering with a firm that has built its reputation on superior service. This customer commitment is evident in everything we do and includes:
- Professional approach of all team members
- Cheerful technicians who are happy to help
- Meticulous vehicles & tidy uniforms
- Respect for you, your family & personal property
- Budget-friendly equipment & installation recommendations
Our Quality Promise
Confident in our expertise, our leading St. Charles’ HVAC company stands behind its workmanship, installation processes and equipment with the following guarantees and warranties:
One-Year Buy-Back Guarantee
If you’re not happy with your new HVAC unit, we’ll buy it back from you within the year—no matter what the reason.
Our drug-free technicians have exemplary skills, attitudes and workmanship. They will respect your home as if it’s their own. They will maintain a clean work area and address any questions or concerns in a courteous, professional manner.
We guarantee any system we install that is properly operated and maintained (in accordance with the manufacturer’s manual,) will perform to your expectations. If the system cannot achieve comfortable temperatures, we will replace it at no charge.
Priority Service Guarantee
Any system installed by Jerry Kelly Heating & Air Conditioning still under warranty (and properly maintained) will be serviced within 48 hours from the time of the service request.
No Surprise Guarantee
We won’t quote you one price and expect you to pay something additional. The deal you make on the day of service is all you pay. If our consultant forgets a fee, it’s our responsibility to cover it—at no cost to you.
Best Investment Guarantee
Other companies might tell you they can do it cheaper. But when you choose Jerry Kelly, you receive the best equipment, the best service and the best investment. If you find a contractor who can install your system to our high standards, we will refund you the difference—plus $50.
Properly Insured/Property Guarantee
All of your property is protected during the installation of your new system. This includes items such as your lawn, shrubbery, furniture, door frames, walls, floors and ceilings. If any of your property is damaged, we will repair or replace it to your satisfaction. We also carry workers’ compensation insurance.
All of our technicians are highly trained and skilled, including earning their North American Technician Excellence certifications.