Zach H came out because we had asked for a smart thermostat 2 years ago and we’re not given one. i mentioned to him that upstairs is always EXTREMELY HOT and he went up felt it and went above and beyond and racked his brain to fix it. he found the issue and was on top of it immediately for a problem he wasn’t even sent out for. you don’t find many people who do extra service. very thankful. it already feels 10x better!